Trading conditions
Welcome to Babyara.dk, the digital realm of BabyFashion ApS.
General information
Babyara.dk
Korsvang 20 1tv
5610 Assens
CVR: 44103702
Phone: ****
Email: kundeservice@babyara.dk
Payment
Babyara.dk accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT.
Reservation of amount
If you pay with an international payment card, the amount is reserved immediately.
The money is reserved on your card or account until:
1) we deduct the amount when we send the item,
or
2) the money is released according to agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.
No fees are charged for credit cards.
The amount will not be drawn from your card account until the goods are dispatched.
Freight
Babyara.dk aims to ship orders received before 14:30 the same day, orders after 14:30 are sent the next working day.
We ship to all of Denmark.
We do not deliver abroad and not to the Faroe Islands and Greenland.
Your goods are sent with GLS.
Shipping prices:
(Denmark) GLS Parcel Shop
We offer delivery to GLS Parcel Shop.
- For purchases over DKK350, it costs DKK 0.
- For purchases under DKK 350, it costs DKK 39.
GLS home delivery
We offer home delivery with GLS and in selected cases with PostNord.
- For purchases over DKK 350, it costs DKK 59.
- For purchases under DKK 350, it costs DKK 59.
(Swedan) GLS home delivery
We offer home delivery with GLS and in selected cases with PostNord.
For purchases over SEK 700, it costs SEK 0.
For purchases under SEK 700, it costs SEK 150.
(Norway) GLS home delivery
We offer home delivery with GLS and in selected cases with PostNord.
For purchases over NOK 700, it costs NOK 0.
For purchases under NOK 700, it costs NOK 150.
(Germany) GLS home delivery
We offer home delivery with GLS and in selected cases with PostNord.
For purchases over EUR 65, it costs EUR 0.
For purchases under EUR 65, it costs EUR 12.
(Netherland) GLS home delivery
We offer home delivery with GLS and in selected cases with PostNord.
For purchases over EUR 65, it costs EUR 0.
For purchases under EUR 65, it costs EUR 12.
(Belgium) GLS home delivery
We offer home delivery with GLS and in selected cases with PostNord.
For purchases over EUR 65, it costs EUR 0.
For purchases under EUR 65, it costs EUR 12.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact customer service.
Goods are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.
Cancellation rights
As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.
This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.
If the purchase consists of several consignments or parts, the right to cancel will lapse 14 days after the day you receive the last consignment or the last part.
The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to (insert the e-mail address) or make use of the standard cancellation form, which you will find at the end of the terms of business.
You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.
Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.
Please note that freight charges will not be refunded if you cancel part of your purchase.
Returning the goods
When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us.
You yourself must pay for returning the package, and you will be liable if it is damaged during transport.
The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging.
If the original packaging is missing, it may reduce the value of the article.
Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
Send the article to:
BabyFashion ApS
Korsvang 20 1tv
5610 Assens
We will only accept packages sent directly to this address.
Right to make complaints
When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.
If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.
You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.
If the complaint is justified, we will refund your freight costs (within reason). The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.
Send the article to:
BabyFashion ApS
Korsvang 20 1tv
5610 Assens
We will only accept packages sent directly to this address.
When you return the article, please attach a detailed description of the problem.
Where you can complain
If you as a consumer want to complain about your purchase, please contact: kuderservice@babyara.dk If we do not succeed in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can make your complaint here
To complain about goods or services, the goods or services must have a value between 1.110 DKK and 100.000 DKK. If the goods you want to complain about are clothes or shoes the value must be at least 720 DKK. A fee will be charged.
When you buy from an e-mærket webshop, you can have your case tried free of charge – regardless of the amount of the goods or services complained about. Read more here
If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr
The terms of business were last updated on 17.11.2023
Standard cancellation form
(This form is only to be filled in and returned when the right to cancel is exercised.)
To:
BabyFashion ApS
Korsvang 20 1tv
5610 Assens
e-mail: kunderservice@babyara.dk
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
__________________________________________________________________________________
Ordered, date: _______________________________ Received, date: _______________________________
Consumer’s name: ______________________________________________________________________
Consumer’s address: ___________________________________________________________________
Consumer’s signature: _________________________________________ Date: _________________
(only if the content of the form is given on paper)